The Optical Entrepreneur

How to fix the problems in your practice without creating a negative energy.

Episode Summary

Do you have trouble running effective staff meetings? Does all your feedback land in a negative way? Are you struggling to get your team to engage with the progress you want to make in your practice? The ideas discussed in this podcast could radically improve the way you communicate with your team and the way they communicate with each other! In today’s episode of the Optical Entrepreneur Podcast, I take you behind the scenes at my own practice, Jones And Co. Styling Opticians in Manchester, and share a snippet of a weekly team meeting. You’ll hear me in real time in conversation with my team covering why returning to our core values is the key to solving problems in the practice. And how we talk about problems, without blame, and getting comfortable having the uncomfortable conversations. Make sure you turn this one up nice and loud. This is what running a team is all about! Enjoy!

Episode Notes

Would you like your team trained by Conor (AND the Jones And Co. team) live in Manchester this June?

• I will train your staff for you LIVE! Your staff, my staff and Me.
   
• This is for your dispensing team, reception team and optical assistants, and optometrists.
   
• Each year we have NEW topics, roundtable discussions and new workshop exercises.
   
• And this event is where your team will get to see behind the scenes of Jones And Co. and what makes it work, with a live 'access-all-areas' tour.

Here's What We'll Cover With Your Staff:

• How to dispense highest value frames and lenses and present pricing and options 
   
• How to do a styling consultation and eyewear discovery conversation
   
• How to select frame stock and work with niche eyewear
   
• How to deliver world class customer service that gets more referrals
   
• Advanced training from me on daily habits we use to operate the practice and how we achieved record growth in the last 12 months
   
• Overcome mental hurdles
   
• Learn how to best work with you
   
• Panels, workshops, role plays, Q&A and more

I will send them back to you with:

• More excitement for their job!
   
• A renewed FOCUS on how they can help your practice grow.
   
• A clearer vision for where your practice is going.

For more information about the staff training workshop email Carina: info@opticalsuccessacademy.com